Help center

Yes — signing up with your email takes a minute. That’s all you need: no ID, no phone check.

Anyone with an account. In your host profile, state whether you rent out privately, as a small trade or as a company — that appears on your listings. No approval needed.

Yes. As a trader you pick “Small trade” or “Company” in your host profile and add your company name, website and logo (trader identification under § 312l BGB). Any account can rent — for business too.

Nothing. Browsing, listing and requesting are free — no service fee, no commission. The daily price on a listing is indicative; you agree the final price directly.

Directly between renter and host — in cash at handover or by bank transfer, as agreed in chat. Reddaro does not take payments.

That is up to the host. Whether, how much and in what form a deposit is paid is agreed directly between you — Reddaro neither collects nor holds deposits. Best to record the agreement in chat.

A good rule of thumb is 1/20 of the item's value per day. The listing flow shows what similar items nearby actually earn.

Yes — any time before the rental starts, from your bookings page. Since Reddaro does not process payments there is nothing to refund; anything already agreed between you is settled directly.

You are notified immediately and the dates are freed up. Since no payment goes through Reddaro you lose nothing — and you can request a comparable item nearby right away.

Document the condition with photos — in the handover protocol and at return. Damage and any deposit are settled directly between renter and host; Reddaro is not a party to the contract and does not mediate. For fraud or serious misconduct, report the conversation — we suspend users who break the rules.

Use 'Report an issue' on any listing or conversation. Reports are reviewed within 24 hours and you always get a reasoned decision — no silent removals.